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Case studies

How an engagement plays out.

Five engagements across five sectors, shown stage by stage: the problem, what was done in Discover, Design, Deploy and Drive, and what was measured at the end.

Please note. These are illustrative engagements that show how our method works and what we measure. Figures are indicative, not reported client results. Client names are never published.
Illustrative engagement
Financial servicesA regional lender

Customer onboarding from nine days to two

The challenge

Business customers waited more than a week to open an account. Documents arrived by email, three teams re-keyed the same details, and compliance checks queued behind one specialist.

What we did

  1. DiscoverMapped the process end to end and measured the baseline: 9 days on average, 14 manual touches per application.
  2. DesignDesigned three AI agents for document intake, policy checks and drafting, with a human approval step for every higher-risk case.
  3. DeployBuilt and connected the agents to the existing core banking and document systems in four sprints, with the operations team testing each release.
  4. DriveMeasured results monthly against the baseline and tuned thresholds with the compliance lead.

Indicative results

9 → 2days to open an account
−60%manual touches per application
100%of decisions logged with a reason
14 weeks plus retained advisory
AI Agents & AI BrainsBusiness Operations
Illustrative engagement
Retail & consumerA retail group

The right answer was not to build a ledger

The challenge

Leadership had been told a blockchain would fix supplier disputes over deliveries and returns. The budget was approved before anyone had tested whether a ledger was the right tool.

What we did

  1. DiscoverInterviewed suppliers and finance teams and traced 200 recent disputes to their causes.
  2. DesignFound that one party already held the trusted record and the real gap was missing data at the warehouse door. Recommended a shared supplier portal instead of a ledger.
  3. DeployDelivered the portal and scanner integration in ten weeks, using tools the group already licensed.
  4. DriveTracked dispute volumes and resolution times for two quarters.

Indicative results

−45%supplier disputes
10 weeksto live service
−70%of the original budget spent
4-week feasibility study, 10-week build
Blockchain ServicesBusiness Research
Illustrative engagement
HealthcareA private clinic network

A resilient platform and the team to run it

The challenge

Booking and records systems ran on ageing servers in one building. An outage closed clinics for a day, and the in-house team was two people.

What we did

  1. DiscoverAssessed every system against recovery needs and agreed targets for recovery time and data loss.
  2. DesignDesigned a cloud architecture with zero-trust access, infrastructure as code and a tested recovery plan.
  3. DeployMigrated in waves outside clinic hours while our recruitment team hired a platform lead and two engineers.
  4. DriveRan quarterly recovery drills with the new team until they led them alone.

Indicative results

8 h → 30 minrecovery time after a failure
3specialist hires in 10 weeks
0clinic days lost since migration
6 months
IT ArchitectureProfessional Teams
Illustrative engagement
ManufacturingA components manufacturer

Forecasts that drive the weekly order

The challenge

Planners ordered materials from spreadsheets and instinct. Stockouts stopped lines, while slow-moving stock tied up cash.

What we did

  1. DiscoverChose one decision to improve first: the weekly raw-material order for the 40 highest-volume parts.
  2. DesignBuilt a demand forecast from order history, seasonality and customer schedules, with a stated range of uncertainty.
  3. DeployPut the forecast and a suggested order inside the planning tool the team already used, rather than a new dashboard.
  4. DriveCompared stockouts and inventory against the baseline every month, then extended to the next 200 parts.

Indicative results

−30%line stoppages from stockouts
−18%inventory held
4 monthsto payback
12 weeks, then monthly
Data ResearchBusiness Operations
Illustrative engagement
Public sectorA public body

Fewer tools, one contract, better service

The challenge

Over the years, teams had bought fourteen overlapping tools for case management, forms and reporting. Renewals arrived one by one and nobody saw the full cost.

What we did

  1. DiscoverBuilt a complete inventory of tools, users, contracts and renewal dates, and measured how each was actually used.
  2. DesignDefined the requirements the organisation really needed and ran an open, compliant evaluation.
  3. DeployNegotiated a consolidated contract and moved teams onto the chosen platforms with training for every service.
  4. DriveReviewed adoption and licence use every quarter to stop overlap returning.

Indicative results

14 → 6tools in use
−22%annual licence cost
1renewal date to manage
5 months
Platforms & ApplicationsStrategic Consultation
What every engagement has in common

A baseline, a named owner and a measured result.

  • The starting point is measured before any change begins.
  • One engagement manager stays from the first call to the final measurement.
  • Results are reported against the baseline, monthly, after go-live.
  • Your team can run and change what we build when we step back.
Your engagement

Start with a diagnostic. Measure everything after.

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